Refund policy

Please note, Promotions & Offers cannot be combined with other discounts and cannot be applied to past purchases or used for price adjustments.

All items are final sale. We do not accept returns or issue refunds unless an item arrives damaged.

We strongly encourage you to review our size guidelines carefully before placing your order. If you have any questions about fit or sizing, we're always here to help — just email us at shop@theme-nyc.com before checking out.

If you opted into Checkout+: your order is covered by package protection. If your package is lost, stolen, or damaged in transit, once approved, we'll replace the item at no extra cost (or issue a refund/store credit if it's out of stock). For damaged items, please include a photo of the damage when you file.

If you opted out of Checkout+: your order is not protected against carrier loss or damage, and we're unable to cover replacements for shipping-related issues.

Please inspect your order when it arrives and file any claim within 30 days of the delivery date.

Thank you for your understanding and support!